Festival Box Office & Information

NO REFUNDS or EXCHANGES for other tickets, NO PETS  

Children 12 and under are FREE (must be accompanied by an adult)

Click on the purchase tickets link on the top of the page, we accept all credit cards.

Mobility challenged patrons purchase their ticket but the caregiver gets in for free. 

For camping please go to the camping page for more information. 

*Lineup, location and time subject to change.

NEED TO TRANSFER YOUR TICKETS?

Secure transfers are an easy way to transfer tickets so that the recipient can be sure that the tickets are legit and that no one else has a copy.

Transferring your tickets to someone else

GO TO “VIEW YOUR TICKETS” in your email

Transferring tickets is quick and easy and is controlled from your download page.

1. Scroll down to the the end of your download page and click the “Transfer Your Tickets” link. Your download page can be accessed via your original ticket purchase email (click here if you’ve lost the email).
2. Select the tickets you’d like to transfer, fill in the recipient’s info and we’ll email them a link to claim their tickets.
3. Once they’ve claimed their tickets we’ll cancel your originals and create new tickets for the recipient.

Until the recipient claims their tickets you’ll have the option to cancel the transfer. Once the recipient claims the tickets the transfer becomes permanent.

Click through and you’ll be taken to your secure download page where you can download the tickets. That’s it – the tickets are now yours!

Please note: just because your name is printed on a ticket does not mean it is legitimate. All secure ticket transfers require you to review the tickets on this website before they are transferred to your name. You’ll know your ticket is legit if you received a transfer email from Tickit and you can download the tickets directly from this website.

SAFMS TERMS AND CONDITIONS

NO REFUNDS. Service charges and taxes are applied to each ticket. The service charge and ticket price is the same regardless of where the ticket is purchased or the payment method used.

ROOTSandBLUES neither endorses nor provides technical support for third-party ticket sales. We strongly recommend customers avoid third-party sales, and purchase directly from our ticket provider.

The contractual obligation of the box office is always to the original ticket purchaser. ROOTSandBLUES is not obligated to honour any third-party agreements made in regard to tickets for our shows.

Each ticket has a unique QR or barcode which can only be scanned once for admission to the show. Once scanned the ticket becomes invalid. Duplicate tickets with the same barcode will not be accepted for admission. Please treat all tickets like cash and ensure that they are stored securely. Once a ticket is scanned you will receive a wristband at the gate. Wristbands must be worn at all times and shown for entry into ROOTSandBLUES Festival site and campgrounds. Wristbands are non-transferable. If your wristband is removed or tampered with, it cannot be replaced and you will not be allowed entry.

Ticket QR and barcodes can be cancelled and reissued if a ticket is lost, stolen, or if you have reason to believe there is a duplicate copy. The ticket purchaser must present valid government ID at the box office to have tickets reissued. *This cannot be done once a ticket has been scanned.

If you show up to the gate without your printed ticket in hand you must present valid government photo identification in the name of the ticket purchaser to be checked in electronically. Admittance will not be permitted without a valid government photo ID.

If there is a special ticket price for certain groups (seniors 65+, youth (13-24) members, etc.), proof of age status (age ID, student card, etc.) will be required in order to use the special priced ticket for admission.

Ticket holder assumes all the risks incidental to any event for which this ticket is issued and agrees that the ticket issue; event sponsor or facility owners are not responsible or liable for damages, injuries or claims arising from the use of this ticket. Ticket Holder consents to reasonable examination and searches to ensure compliance with laws, facility rules and regulations and acknowledges that alcoholic beverages, illegal substances, weapons, and recording devices are not permitted on the premises. Any violation of these conditions may result in refusal of admission or ejection without refund.

In the event of a FULL event cancellation, the ROOTSandBLUES will inform ticket buyers through communications about procedures for obtaining a refund. In the case of a cancelled event, service fees paid for the rendered service of purchasing tickets are not refundable.

You assume full responsibility and liability for your participation in and attendance at ROOTSandBLUES including risks and dangers incidental to the ROOTSandBLUES, including loss or damage to property, personal injury or death, and hereby forever release, discharge and hold the ROOTSandBLUES its officers, directors, employees, volunteers, contractors, agents or representatives harmless from any claim arising from such risk, even if arising from the negligence of the ROOTSandBLUES, its officers, directors, employees, volunteers, contractors, agents or representatives, or by third parties. 

Festival Location: 490 5th Avenue SW, Salmon Arm, BC MAP

Festival Box Office Gate –

Festival Box Office hours –

Festival Gate hours –

ROOTSandBLUES office 541 3rd ST SW, Salmon Arm BC 250 833 4096 or email info@rootsandblues.ca

FESTIVAL AMENITIES:

• • Four Daytime Stages and Two Evening Stages
  • A Global Food Village offering a culinary collision of Western cuisine and ethnic delights.
  • An Artisan Market featuring handcrafted Canadian creations.
  • A Family Zone.
  • 2 Beverage gardens with local wines and brews.
  • We are cashless! You will no longer need to carry wads of cash or even line up at the ATM. Just bring your debit/credit card to make onsite purchases at the box office, festival artist merchandise, 50/50, and beer and wine lounges.
    *Select food vendors and artisans will accept cash. ATM available onsite.
  • Bike Storage $10 daily across from the Main Gate  Check out midnight throughout the festival days.
  • Paid parking is location on 5th Avenue SE across from the festival gates on a first come first serve basis. $10 per day we accept credit and debit. No cash. Overnight camping  is not permitted. Parking is managed by Salmon Arm Security. Find more Salmon Arm parking information at www.salmonarm.ca/226/Parking
  • Water Stations – The festival is working hard to reduce our environmental footprint. Please help us with this effort by bringing your own reusable water bottle to refill at one our free refill stations. If you do bring a single use water bottle on to the site, please consider refilling it to use again.
  • Disabled Access – We have limited designated parking for disabled patrons on 5^th Street S.W. (west side of grounds).
  • Event Hosts -We have volunteer Event Hosts who will gladly help  you during the festival, if you have any questions.
  • LOST CHILDREN If your child wanders off, they will be sent to the First Aid building.  Please make them aware of the location, should they require assistance.
  • SECURITY – Vadium Security are strategically located throughout the site.
  • FIRST AID – Health care professionals are set up in the white building in front of the grandstand.   They are prepared to handle any minor injuries or to redirect any major needs.
  • SMOKING – Please smoke along the perimeter of the site and place your butt in the sand pails supplied throughout the site.  We ask that you practice the “pinch and pocket” habit throughout the weekend – pinch off the end and pocket your butt until you can dispose of it in a garbage receptacle.
  • LOST & FOUND – Our information tent will handle all lost and found items.

OTHER INFO:

BLANKETS, TARPS AND CHAIRS 

MAINSTAGE AREA

• Low Zone/Chairs located in front of the mainstage. Low Chairs may be up to 28′ tall, including legs up to 4″ height.
• Tarps/blankets 5′ by 7′.

BARN STAGE AREA

• Chairs are permitted between 11am to 4:30 pm. Chairs are not permitted 5pm -12pm.
• Tarps/Blankets may be up to 5′ by 7′ and placed between 11 am to 4:30 pm. Tarps/blankets are not permitted between 5pm and 12am.

• ANY tarps or chairs left on the field at night will be removed. 

HELPFUL HINTS Protect yourself and your children with sunscreen, hats, sunglasses, and protective clothing and drink plenty of fluids during the day.  Wear shoes to protect your feet.  We also have water misters around the site to cool you down.

GARBAGE AND RECYCLING The Dragon Boat crew manages the environmental cleanup on site.  Please make their job easier by placing all garbage in the bins and recyclables in the appropriate containers when you leave the grounds.  The Community Living group clean up in the morning – and in the past, the mess left behind has been overwhelming. Please pitch in and do your part. The money from the recyclables is used to help run their programs.

WASPS This is the high season for wasps.  Please don’t leave food and drink containers lying around.

SECURITY CHECK  No alcoholic beverages brought into the festival grounds, your coolers, bags will be checked by security

DANCING PROTOCOL  We request that patrons to be courteous of each other and attempt not to block the view of those seated. For those who prefer to sit, please be understanding that some patrons come to music festivals to listen and enjoy the experience while dancing.